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There are things about customer service that most of the businesses already know: support agents should be helpful, polite, show appreciation, respect and value the customers.The question is: why doesn’t it always look like that?
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It’s also time for good customer service to catch up and fight for customers, not fight against them. Kristina Evey, president of Centric Strategies – a customer service management company, says people no longer buy products or services – they buy relationships: “The No.
1 reason that people leave a place of business is based on how they were treated.
It might seem obvious, but the very first thing you need to do to improve your phone support is to pick up the phone!
It should not ring more than 3 times before being answered.
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Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?
Why support agents don’t care about customer’s needs, even though 3 out of 5 customers take their business to the competitors after poor customer service experience? Only several decades ago, business owners were in a much more comfortable situation – they always had the attention of the customers.
It can become an efficient, very credible and free advertisement.
However, when it is managed improperly, it can also cause a lot of trouble.
They will change the channel on the TV for you without asking – because they know that you are really into football, but not a big fan of hockey. ’ opens up a chance of creating that special kind of bond, a series of contacts that later turn into a relationship – where knowledge about customers usually goes far beyond their names – where selling is not an ultimate goal.Tags: Adult Dating, affair dating, sex dating